Dedicated Liaison Officer
Assigned to the client for direct communication
Unlimited Email Access
To the liaison officer for questions, updates, and guidance
Victim Support Services
Including access to internal mental-health support resources
Specialist Crime File Creation
Gathering all evidence, timelines, and preparing a structured criminal case package
Crime File Submission to Police
Including follow-up communication if police request additional information
Document Provision
All submitted documents provided to the client for their records
Paperwork Guidance
Including a dedicated 45-minute call with your liaison officer
Legal Expert Collaboration
IYE provides all information required for lawyers to prepare a formal claim
Client-Lawyer Liaison
IYE acts as liaison, providing regular updates throughout the process
Fixed Legal Fee Negotiation
With lawyers to minimise and control your costs
Full Legal Folder Preparation
Compiling all evidence, statements, legal arguments, and documentation
Legal Claim Submission
To the bank by lawyers, including all postage and formal communications
Bank Fraud Team Communication
Lawyers communicate directly, requesting refund and presenting evidence
Unlimited Bank Communication
Ensuring no delays or missed requests throughout the process
FOS Evidence Bundle
If claim is rejected, lawyer prepares complete Financial Ombudsman Service bundle
Legal Document Review
Lawyers draft structured arguments for FOS submission
FOS Complaint Submission
Full complaint submission including all supporting paperwork
FOS Investigator Communication
Unlimited communication with assigned investigator to push case forward
Timeline Management
Ensuring you know each stage, expected response times, and key milestones
Complete Commitment
We continue working on your case until we reach an outcome