FAQs

It is a legal requirement that the recovery of client funds is undertaken by a regulated entity.

To provide clients both comfort and protection, the recovery of all client funds is handled by a senior solicitor who has the standing of a barrister in Europe, with International Accreditation, and in the UK by the Solicitors Regulatory Authority (SRA).

IYE operates two companies - one for UK clients, the other for overseas clients.

Overseas Clients - IYE Global Ltd
Founded in 2003

UK Clients - IYE Global UK Ltd
Founded in 2023 - set-up specifically to cater for increased demand from UK clients.

Registered Office:
124 City Road, London EC1V 2NX United Kingdom

Company Registration Number:
15297636

IYE Global is not a high-street investigations or claims management company. We undertake complex, often sensitive investigations that can involve direct engagement with organised criminal actors and hostile environments. As a result, operational security is a priority. We do not publicise working locations in order to protect our colleagues, our partners, and the integrity of active assignments.

In addition to our UK entity, we have operated an overseas business since 2003, through which many of our sensitive international investigations are conducted. The UK company was established to provide transparency, regulatory clarity, and a formal corporate presence within the United Kingdom.

Maintaining a registered office address only is a deliberate security measure, reflecting the discreet and specialist nature of our work rather than a conventional high-street operating model.

The company takes complaints very seriously, and provide a personal escalation service for anyone who may feel dissatisfied with the services or support they have received. All complaints are handled by the firms Head of Operations.

Yes.

While we typically conduct initial consultations and routine meetings via secure video conference for efficiency and cost control, we regularly meet clients in person where circumstances require it.

In complex or sensitive matters, face-to-face meetings are often essential — particularly where confidential discussions are involved, strategic decisions need to be made, or original documentation and physical evidence must be reviewed and exchanged securely. In such cases, meetings can be arranged at an appropriate and mutually agreed location.

Our approach is pragmatic: we use remote meetings where suitable, and in-person engagement where it adds operational or evidential value.

Yes, we represent clients in every country.

We conduct fraud investigations, discreet and covert enquiries, and comprehensive background investigations for corporate and private clients. Assignments range from asset tracing and financial misconduct to sensitive reputational and due-diligence matters across multiple jurisdictions.

Yes. Confidentiality is fundamental to our practice. All investigations are conducted within applicable legal and regulatory frameworks, including data protection legislation relevant to the jurisdiction of the assignment.

We are not a high-street claims business. Our work frequently involves complex, cross-border investigations and engagement with organised criminal or hostile actors. We operate with a security-first methodology, applying investigative discipline rather than volume-based case processing.

No, your fees will not increase.

Our fee is FIXED without any possibility of increase for the duration of the claim regardless of the time taken to resolve the matter.

IYE pay our international recovery lawyers directly from the commissioning fee to work on behalf of you the client.

Being the victim of a scam or fraud can be deeply distressing — emotionally, psychologically, and financially. As with any loss, it takes time to heal and find a way forward.

It is important to make sure that you have a support network to help you through.

IYE Global provides continued emotional support for any clients requiring a more personal service. This includes one-to-one calls, and support information packs to help guide you through the journey towards personal and financial recovery.

IYE Global bank with Lloyds of London.

The fee is payable by bank transfer.

This allows your bank (the sending bank) to “shake hands” with IYE’s bank (the receiving bank) in order to conduct due diligence on the company - to ensure your protection.

To ensure a clear and continued dialogue and understanding of your case, all clients are assigned to a single Case Liaison Officer (CLO), who will manage your case throughout the duration of the investigation.

You will have direct access to your CLO via email, telephone, and Zoom.

Your bank may have rejected your claim due to a lack of evidence, or because you were unable to legally demonstrate how your bank is potentially negligent in their legal duty of care to you as a customer. Our investigators prove criminality to a police prosecution standard. We will assess the merits of your case, and establish whether there are ground to act on your behalf with new evidence, and by applying our exceptional understanding of criminal and financial law.

If your money originated in a bank account, it is irrelevant how many payment providers or cryptocurrency exchanges your money passed through before reaching the scam. Any legitimate financial organisation that your money passed through is potentially culpable for aiding the transfer of money to criminals.

Yes. Depending on the type of investigation required, we have a number of options to recover funds lost to cryptocurrency fraud and scams.

No. Our investigation fee includes the provision of legal services of a senior solicitor who has the standing of a barrister in Europe, with International Accreditation, and in the UK by the Solicitors Regulatory Authority (SRA).

No. Because a crime has happened, we pursue criminal, not civil law, so there is no requirement to attend court.

Although it is not absolutely necessary to report a scam to the police, we highly recommended doing so. Having a police crime reference number can strengthen your claim.

We will register your case with the police on your behalf, if you haven't already done so.

Reporting the scam may also assist the police with any ongoing investigations to bringing those responsible to justice.

Bank Recovery
Because IYE must follow legal process, recovery of funds typically takes between three to 12 months - some times longer.

Cryptocurrency
Depending on case complexity, crypto recovery cases can take anywhere between six months to two years.

Yes. We tailor enquiries to the client’s risk profile and sector—whether corporate, financial, private investment, or high-net-worth due diligence.

The duration of a background check varies depending on the specific scope, depth, and nature of the enquiry being undertaken. Some basic checks — such as identity verification and publicly available records searches — can be completed quickly, often within a matter of days. More comprehensive investigations that involve detailed international database queries, verification with third parties, legal requests, covert enquiries, or engagements across multiple jurisdictions will naturally take longer to complete.

At IYE Global, our approach is tailored to the complexity and requirements of each assignment: we prioritise accuracy, thoroughness and compliance over speed. We will always discuss estimated timelines with you at the outset of a background check once the parameters of the enquiry are defined, and we provide regular updates if an engagement extends over a longer period.

Yes. We conduct cross-border research where lawful and accessible, working through established international channels where necessary.

YIt is not uncommon for individuals or entities to have minimal publicly accessible records—particularly where subjects have operated across multiple jurisdictions, deliberately maintained a low profile, or taken steps to obscure their activities.

Where public-domain data is limited, we expand the enquiry beyond standard commercial databases. This may include structured intelligence development, jurisdiction-specific registry analysis, corporate linkage mapping, source enquiries, and lawful information requests through official channels.

Through longstanding working relationships with international law enforcement agencies, regulatory authorities, and official record custodians, we are able—where appropriate and lawful—to verify and develop information that would not ordinarily be commercially available. These channels allow us to corroborate identities, uncover undisclosed associations, identify adverse intelligence, and clarify inconsistencies that may not appear in open-source material.

Our approach is methodical and legally compliant. When public records are sparse, we treat that absence of information as an investigative indicator in itself, applying enhanced scrutiny to ensure a comprehensive and defensible risk assessment.